Memories Forever

VHS - Top MiniDV - Bottom left Hi8 - Bottom right DVD disks MemoriesForever currently only do these. However, if you can provide the equipment to watch the cassettes, ie a camcorder, we will do any type of cassette.

You can either send by post, the instructions and details can be found here. Or you can drop off the cassettes at 56 Gardner Road, Lancaster LA1 2DB during weekday evenings, please contact us to confirm this. We have other drop off locations in Ossett (near Wakefield) and Chorley. Please contact us if you wish to drop off at any of these locations.

In most cases it will take three days from receiving one cassette, plus a day for each additional cassette to convert the videos and send the bill, however during busy periods this may take longer. See the pricing page for examples.

When we send you the bill we will include a link which will allow you to review the service that you have recieved and share a post on Facebook about how great MemoriesForever is! Once we see your review and post we will send you a 10% reimbursement back by Pay Pal. If you give the review and share the video but don't get a reimbursement within a week, please contact us. Unfortunately the reimburesmen isn't automated yet.

We recommend that we upload the videos to Google Photos, or if you have storage dropbox. We'll send the videos by e-mail. From here you can add the videos to your library. You can do this by opening the link and selecting the buttons highlighted in red in the images (no download needed). These videos won't take up any memory on your phone as they are uploaded to a cloud service. Or you can download the videos from the e-mail onto your phone or computer and do whatever you wish with the files.

You can forward the e-mail that we send to you with the videos, to as many friends and family as you wish. Instant and free.

We will send you an invoice by e-mail which will list the individual components of the total cost after we have converted the video(s). You can pay by card or by Paypal In this e-mail. We will send you a full break down of all the cassettes converted and the names of the individual split videos. You can choose to make a full payment or if you're splitting the cost, a partial payment (minimum payment of £3). Once the total cost has been received we will send you the videos by e-mail. If you aren't comfortable using online payments, please contact us and we'll find an alternative.

STEP 1: The cassette/DVD is inserted into a Camcorder/VHS/DVD player which is connected to a computer. Then the video is played on the computer and recorded. STEP 2: The digital file is split into smaller videos at our own discretion. This occurs by fastforwading the video until a change of scenary/date occurs and trimming at this point. STEP 3: The MP4 files are uploaded to a Google Photos/ dropbox account etc. owned by MemoriesForever and from here it is sent it to the customer's e-mail. STEP 4: According to customer preferences, the cassettes will be returned or discarded. Also according to customer preferences, MemoriesForever's copies of the videos will either be deleted or kept. (As a back up in case the customer requests to have them re-sent)

At Memories Forever we recommend the use of Google photos or Dropbox to save and send you your converted videos. This is because cloud based services add security to make sure that your photos can't be lost or damaged as they are saved online. But don't worry, nobody can access these photos other than you. The use of cloud based services means that we can send you your videos immediately by e-mail, there is no chance for the videos to get lost in the post and keeps our service costs lower for you. (As we don't need to spend money on memory sticks or disks) You can edit videos, download them and share them by email with family and friends. There are many advantages to using cloud services. If you feel strongly that you'd rather have the videos by other means (ie by a memory stick) then please state so in the video conversion form. You will need to send us a memory stick yourselves, along with your casettes.

According to the customer's preference, they will either be sent back by postage or discarded. (The cost of postage would be added onto the total cost)

Converting videos is time expensive, it takes double even triple the length of time to convert and split your videos than to watch them. Also, software and hardware are required to convert the videos which MemoriesForever has purchased. These are the main reasons why we charge what we do. If you are concerned about the price then we suggest sharing our post onto Facebook and giving us a review to reduce the cost by 10%. You also may want to consider sharing the cost amongst family members, as we accomodate shared payments.

We don't charge you until after we've converted your videos. You can cancel at any point before making the payment, but not after. This is because we obviously can't resell your videos, so the hours spent converting your videos would be profitless from our perspective.

If we can't convert all of your videos or only part of a video we will notify you before sending the bill, we will only charge you for the videos that we have successfully converted. If the video quality is poor (for example due to the degradation of the cassette over time) we will send you a small clip to show you the quality and ask if you still want to have the poor quality video(s) converted. Bear in mind that if you don't convert them the video quality will only get worse over time.

If you are dissatisfied with the quality of any of the videos please contact us and we will try to improve it/them. If this isn't possible due to the cassette/disk being damaged, then we will inform you as such. In this case, we will refund the minimum cassette price shown on the invoice above for this/these cassettes.